Terms of Service

1.Eligibility and accounts

You must have authority from your company to create and use a company account. You are responsible for account security and all activity under your credentials.

You must provide accurate, current information and promptly update it when it changes.

2.Permitted use

You may use TenHaul only for lawful business purposes related to transportation and logistics operations.

You may not reverse engineer, scrape at abusive rates, upload malicious content, interfere with service operation, or use TenHaul to violate laws or third-party rights.

3.Customer data

You retain rights to your operational data (loads, notes, addresses, documents) that you submit to TenHaul.

You grant us a limited license to host, process, and transmit your data solely to provide and improve the Services.

4.Billing and subscription

Paid plans are billed in advance on a recurring basis unless canceled. Plan features, truck-slot limits, and prices are shown on the pricing page and may be updated from time to time. Material changes to recurring fees will be communicated in advance.

If payment fails, we may suspend access until payment is resolved. Cancellation, trial behavior, and refund eligibility are described in our Refund Policy.

5.Third-party services

Our Services may rely on third-party providers (e.g., hosting, payments, maps/geocoding, email delivery, SMS, push notifications, file storage). Their availability and performance are outside our direct control. By using the Services, you agree we may share data with these providers as needed to operate the Services, under contractual safeguards described in our Privacy Policy.

6.Disclaimers

TenHaul is provided on an “as is” and “as available” basis. We do not guarantee uninterrupted service, perfect OCR or document extraction, or that all outputs are error-free.

You remain responsible for validating business-critical information before acting on it. See our Disclaimer for additional detail.

7.Limitation of liability

To the maximum extent permitted by law, TenHaul and its affiliates are not liable for indirect, incidental, special, consequential, or punitive damages, or loss of profits, data, or goodwill.

Our total liability arising from the Services is limited to the fees paid by your company to TenHaul in the 12 months preceding the claim.

8.Termination

You may stop using the Services at any time. We may suspend or terminate access for violations of these Terms, non-payment, security issues, or legal requirements. After termination, you may request export of your operational data within a reasonable window; we may delete data after that window in line with our retention practices.

9.Changes to these Terms

We may update these Terms from time to time. The current version is always posted at this URL with an effective date. Continued use of the Services after a change constitutes acceptance of the updated Terms.

10.Governing law

These Terms are governed by applicable U.S. state and federal law, without regard to conflict-of-laws rules, unless otherwise required by law.

11.Contact

Questions about these Terms: contact@tenhaul.com.

Looking for privacy terms? Read Privacy Policy.